Terms & Conditions
Last updated: 14 July 2025
1. Introduction
This website, www.alteya.co.uk (the “Website”), is operated by Bio-Nature Ltd (“we”, “us”, “our”), as the authorised distributor and operator of Alteya Organics in the UK. Orders placed via this Website are fulfilled by Bio-Nature Ltd and may be shipped directly or via third parties such as Amazon UK (Fulfilled by Amazon).
Your use of this Website and any purchase of products is subject to these Terms and Conditions. By accessing or using this Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. If you do not agree, please do not use this Website.
If you have any questions regarding the website or these terms and conditions, you can contact us at:
Bio-Nature Ltd. as official distributor of Alteya Organics LLC for the UK
Registered Office: Unit 3 & 5 Trafalgar Park, Admiral Way, Keighley BD21 3LN, UK
Company Registration Number: 05205389
VAT Registration Number: GB 847343608
Email: orders@alteya.co.uk
You can access our Privacy Policy here: https://alteya.co.uk/pages/privacy-policy
You can submit a Request for Personal Data here: https://alteya.co.uk/pages/request-personal-data
2. Definitions
“You”, “Customer” – A user of the Website or purchaser of goods.
“Products” – Goods sold via the Website.
3. Website Use
You must be over 18 and legally able to enter into a binding contract to make a purchase. You agree not to misuse the Website or infringe our intellectual property rights.
4. Product Information and Availability
We strive to ensure that product details are accurate, but packaging, descriptions, or colours may vary. All products are subject to availability.
5. Pricing and Payment
All prices are in GBP and include VAT.
Delivery charges are calculated at checkout.
We reserve the right to correct pricing errors and update prices at any time.
Accepted payment methods are displayed at checkout.
You confirm that the credit card/debit card that is being used is yours or that you are authorised to use it. All credit /debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non delivery. Furthermore, we are not obliged to inform you of the reason for the refusal. You should note that your bank or card issuer may charge you as a result of our processing your credit /debit card payment in accordance with your order. www.alteya.co.uk has no responsibility for such charges.
6. Order Acceptance
After you have placed your order with us, you will receive an order acknowledgement by email with your order number and details of the product you have ordered. This email is only an acknowledgement of receipt and is not an acceptance of your order. The acceptance of your order and a contract of sale between us will not take place until you have been advised the goods you have ordered are available and these goods have been paid for in full including any applicable charges. No payment shall be considered to have been received until we have received payment in cleared funds. A contract is formed only when we dispatch the order.
We reserve the right to cancel any order prior to dispatch for reasons including but not limited to stock availability, fraud risk, or pricing errors without liability to you.
Orders may only be placed by individual customers purchasing goods other than for resale. Wholesale customers should contact us direct at the above address before placing an order.
7. Order placement
You should not disclose or transfer your username or password to any other person and you must notify us immediately if you become aware of any unauthorised use of your username and password. Without prejudice to our rights, we may suspend your access to the website without liability to you if in our reasonable opinion such action is necessary to safeguard the website.
Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents an offer by you to purchase items selected by you.
If items shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you the items as shown.
We reserve the right to change at any time and without any previous notice the items offered on our website.
It is vitally important that you check carefully the quantity of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us.
8. Descriptions and product information
We have made every effort to represent the colours of our products and its packaging as accurately as possible. However, due to differences in monitors we are unable to guarantee that the colour you see on your monitor will reflect the true colour of the product and its packaging. If you have any questions about the product you may contact us (see "contact us").
Alteya Organics warrants that the goods that you buy will at the time of delivery to you correspond to the description given by Alteya Organics. Every description or specification of the Products we sell is given in good faith.
Alteya Organics will pass on to you any benefits obtainable under any warranty given by www.alteya.co.uk’s supplier PROVIDED THAT you have paid for the goods.
No statement, description, information, warranty, condition or recommendation contained in any catalogue, pricelist, advertisement or communication made verbally by any employee of Alteya Organics shall be construed to enlarge, vary or override in any way any of the provisions of these Terms.
Except where you buy as a consumer (as defined in Section 12 Unfair Contract Terms Act 1977) all warranties other than those set out above, conditions and terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by statute or common law or otherwise are excluded.
You warrant that except with the advice of a qualified medical adviser or health professional you will not purchase any product from us for use by a person (including yourself) who has previously suffered or experienced any reaction or intolerance to any product placed upon the skin.
9. Delivery
We aim to dispatch goods within 1–3 business days. Where there is a delay in the supply of goods, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
Delivery times are estimates and not guaranteed.
Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect.
Please note that we can only deliver to physical addresses within the UK.
We will deliver the goods following the delivery option selected by you during the order process. Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.
Title to products passes to you upon delivery. Once a product has been received by you, all risk of damage to or loss of the items bought by you will pass to you.
Delivery chrges:
|
United Kingdom |
Delivery terms: |
Order Amount: |
Price: |
|
Royal Mail |
£ 0.00 - £ 30.00 |
£ 4.95 |
|
|
Royal Mail |
£ 30.00 and above |
Free |
* Dispatched within 1-2 working days, please allow up to 3 working days for delivery
** Orders placed on Friday will be processed on the following Monday.
10. Cancellations – Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel your order within 14 calendar days of receiving the goods.
To cancel, contact us via email at: orders@alteya.co.uk
You must return the items unused and in resaleable condition. Returns are at your cost unless the goods are faulty. Refunds will be made within 14 days of receiving the returned goods or within 14 days of being notified of cancellation if no goods were dispatched.
11. Faulty or Misdescribed Goods
Under the Consumer Rights Act 2015, you are entitled to a full refund within 30 days if goods are faulty or not as described.
After 30 days, you may still request a repair or replacement. If this cannot be done, you may be entitled to a partial or full refund.
If a product is faulty:
- Contact us within 30 days after receiving the goods
- We will cover the cost of return.
- A full refund includes the price paid and original delivery charges.
12. Returns
When returning goods, please include your order number, full name and reason for return.
Returns for change of mind (non-faulty goods) within the 14-day cancellation window:
- You must cover return shipping.
- We refund the product price (excluding original delivery charges unless faulty).
Returns for faulty items:
- We cover all return shipping and refund the original delivery cost.
Return Address: Bio-Nature Ltd., 3 Admiral Way, Keighley BD21 3LN, UK
13. Limitation of Liability
To the full extent allowed by law you accept and agree that we shall not be liable to you or to any other person for any loss or damage (including consequential or indirect loss or damage), loss of revenue or profits (howsoever described) whether direct or indirect howsoever caused and arising out of your use of our website and from any product you use.
Nothing in these Terms, shall limit or exclude our liability for personal injury or death caused by our negligence
14. Intellectual Property
All website content, including trade mark, logos, images, and product descriptions, is owned by or licensed to Alteya Organics or Bio-Nature Ltd. You may not use this content without permission.
15. Privacy and Personal Data
Your data is handled in accordance with UK GDPR and the Data Protection Act 2018. Please read our Privacy Policy: https://alteya.co.uk/pages/privacy-policy.
To submit a personal data request, go to: https://alteya.co.uk/pages/request-personal-data
16. Governing Law and Jurisdiction
These Terms are governed by English law. Disputes will be resolved by the courts of England and Wales.
17. Updates to These Terms
We reserve the right to amend these Terms. Updated versions will be posted on this page, and your continued use of the Website constitutes acceptance.
18. Contact
Distributor for the UK and Operator of the website: Bio-Nature Ltd
Email: orders@alteya.co.uk
Phone: 01535 611446
Registered Office: 3 Admiral Way, Keighley BD21 3LN, UK
Company Reg. No.: 05205389
VAT No.: GB 847343608